Advanced technology and proprietary methodologiesProduce a snapshot of your customers’ online conversation
We provide deep insight into the reputation of your brand and your competition. How much is being said, where, and by whom? Do they endorse your brand or spread distrust? And what can you do about it?
A Social Media Audit helps to answer these questions, providing insight into how you can inspire confidence in your brand within Word-of-Mouth (WOM) and Social Media environments… as well as use your newfound intelligence to pursue better ROI in other marketing channels.
We look at a variety of factors including:
- Conversation Volume
- Conversation sources/site types
- Top influencers
- Popular discussion topics
- Sentiment (Net Approval Index)
- Competitive WOM metrics
- Category WOM metrics
- And more